Returns & Exchanges

Please review these policies carefully as they are the terms of sale that govern your purchases at our website. They set out your rights and obligations with respect to your purchases, including important limitations and exclusions. Your placement of an Order at our website constitutes your agreement that these policies apply to the Order, so be certain you understand them before you place your Order.

Return Defective Item

We will try our best to make sure the Products shipped to you are in the best condition. In case your Product (only for items without Special Warranty terms in the Product description and physical damage or incorrect use excluded) turns out to be defective: 
If the defect is not caused by you, we will pay all necessary shipping fees for returning the defected Product to us and for sending the replaced one to you; or If the defect is caused by you, you will pay necessary shipping fees for returning the defected Product to us and for sending the replaced one to you.

Return Incorrect Item Received

If the item you received is completely different from the one you ordered, please contact us via our Customer Service Department and provide us the picture proof of the error. 
If return is necessary, replacement plus shipping cost reimbursement will be issued to you on receipt of return proof. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition in which it was received. 
For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it. 
After receiving the incorrect Product, please kindly provide us with proof as below:

※The photos or video of the incorrect item(s)

The photos, video or screen shot showing the malfunction of the defective item(s) 
Because different batches of the Products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the Product prove to be correct, please understand that this case will not be included in this policy.

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